Refund Policy
Last updated 8/25/2026
Short version: purchases are final. What we do guarantee, always and automatically, is that a generation that does not finish never costs you tokens.
Failed generations
You never pay for a generation that did not finish. Tokens are held when you start and only spent on success. If it fails or moderation blocks it, they are returned in full and automatically. You do not need to ask.
| Situation | Your tokens |
|---|---|
| The generation finishes | Spent |
| It fails with a technical error | Returned in full, automatically |
| Moderation blocks it | Returned in full, automatically |
Purchases are final
All transactions are final. Once tokens are credited to your account, the purchase is not refundable, regardless of how many purchases or top-ups you have made. The exact cost of every generation is shown before you confirm it.
- The only exception: when a generation fails due to a technical error attributable to the system, its tokens are returned to your account automatically (as tokens, not money).
- Expired tokens are not recoverable. They expire 30 days after purchase and that is shown before you buy.
- Welcome tokens have no cash value.
Note
Questions about a charge? Write to support@getwick.video from the email address on the account. We answer within 5 business days.
Chargebacks
If you think a charge is wrong, contact us first. Opening a chargeback before contacting us suspends the account while the bank decides, which helps neither of us. Refunding a purchase also removes the tokens it granted.
Questions about this page? support@getwick.video